Last updated: October 30, 2026
These Terms & Conditions apply to your use of visaapostillepro.com and to any service you order from Visa Apostille Pro (“we”, “us”). By using the site or placing an order, you agree to them.
Who we are
Visa Apostille Pro is a private document-services company. We are not a government agency, embassy or consulate, and we are not a law firm. We do not issue visas or apostilles — government authorities do, and they decide acceptance. Using our service is optional: you may apply directly with the government at its standard fee.
Our services
We help customers prepare, submit and track documents for apostille, authentication and embassy legalization, and we provide general guidance on visa application requirements. The information on this website is general information, not legal advice. Requirements change; confirm current rules with the destination country’s embassy or consulate.
Your responsibilities
- Give us complete and accurate information and genuine documents.
- Make sure your documents are properly signed, notarized or certified when required.
- Check that the service you order matches what the receiving country or institution asks for.
Fees and payment
Our service fee is separate from government, embassy and consular fees, which are set by those authorities and may change. Shipping and courier charges are extra unless stated otherwise. Payment is due when you place your order. Credit card payments may carry a surcharge, as shown at checkout.
Processing times
Any processing times we give are estimates. Government offices, embassies and consulates control their own timelines, and we are not responsible for their delays.
No guarantee of outcome
We cannot guarantee that any visa will be approved or that any document will be accepted. Those decisions are made only by the government or institution that receives them.
Limitation of liability
To the extent allowed by law, our total liability for any claim related to an order is limited to the service fee you paid us for that order. We are not liable for indirect or consequential losses, such as missed travel, lost wages or rebooking costs.
Lost or damaged documents
We handle documents with care and use tracked shipping. We are not responsible for loss or damage caused by carriers or government offices, but we will help you trace a shipment and obtain replacements.
Refunds
Refunds are covered by our Refund Policy.
Governing law
These terms are governed by the laws of the Commonwealth of Virginia.
Changes
We may update these terms from time to time. The version posted on this page applies to orders placed after the date shown above.
Contact us
Visa Apostille Pro
8401 Mayland Drive, Suite 6077, Richmond, VA 23294
contact@visaapostillepro.com