Last updated: October 30, 2026
This policy explains when Visa Apostille Pro refunds orders. It forms part of our Terms & Conditions.
Before we start work
If you cancel before we have begun processing your order or submitted your documents to any office, we will refund the full amount you paid, less any payment processing fees.
After we start work
Once we have reviewed, prepared or submitted your documents, our service fee is non-refundable for the work already completed. Any part of the order we have not yet started may be refunded.
Government and third-party fees
Government, embassy, consular, translation and courier fees are paid to third parties and are non-refundable once paid, even if an application is refused or a document is not accepted.
Refusals and delays
Approval and acceptance decisions are made only by the government or institution that receives your documents, and processing times are set by them. A refusal or delay by an authority is not grounds for a refund of fees already paid. If the problem was caused by our error, we will redo the affected step at no extra service charge or refund our service fee for that step.
How to request a refund
Email contact@visaapostillepro.com with your name and order details. We reply within 5 business days, and approved refunds go back to the original payment method.
Contact us
Visa Apostille Pro
8401 Mayland Drive, Suite 6077, Richmond, VA 23294
contact@visaapostillepro.com